We have made the finals for the IGD Awards 2019 under the ‘Digital E-Commerce’ and ‘Supply Chain Excellence’ categories – well done team!
We will be joining online giants including the likes of Amazon and Ocado together with a host of foodservice companies including McDonalds, KFC, Costa Coffee and Cafe Nero at the Awards evening on November 7th 2019.
Why have we been shortlisted?
Kane got notified when his order was just ten minutes away!
As part of JJ’s mission to continue improving service to caterers, we launched a new Estimated Time of Arrival (ETA) feature last year, which calculates the positioning of our vehicles with local traffic conditions to calculate an estimated arrival time, down to the nearest minute!
Customers are first notified by email once the order is dispatched from the warehouse and once again when the delivery is nearby. They are even given the driver’s name and vehicle registration number.
Jake at Bonbori Sushi says the new ETA feature has been a huge benefit for his business
The ETA feature has enabled customers to be prepared and make space for their delivery, speeding up the whole delivery process and improving service along the way.
Well done to everyone that’s been involved in the project. Read more information about the event here: https://www.igd.com/events/igd-awards